Thank you for your interest in an In the Loft Designs creation! If you would like more information, have questions, or would like to place a custom order, please contact us by email or phone. We will do our best to respond within 24 hours.

Email
intheloft@sbcglobal.net

Phone
216.496.4661 (eastern time)

Payment
We accept MasterCard, Visa, American Express and Discover through PayPal. PayPal is an easy, secure method of making your payment, and you do not need to have an account with them. If you prefer not to use PayPal, please contact us to arrange an alternative payment method.

Sales Tax
By law, we are required to charge 7.75% sales tax on all orders shipped within Ohio.

Shipping
All orders within the United States will be shipped via USPS First Class mail. Those totaling $150 or more will receive free shipping; shipping for orders under $150 is $5. If alternate or expedited shipping is preferred, please contact us prior to placing your order and shipping costs will be quoted accordingly. Shipping to destinations outside the United States will be quoted on a case by case basis. Most orders will ship within three business days. Please allow up to two weeks on custom orders.

Returns
We will accept returns or exchanges within 14 days of receipt. Merchandise must be unworn and in resaleable condition with all tags attached. Custom orders or items that have been adjusted are final sale and cannot be returned. Shipping and handling charges are non-refundable. Return shipping and handling fees are the responsibility of the customer. Please call or email for return authorization prior to sending item back.

Repairs & Size Adjustments
We guarantee all items to be free of defects upon delivery and sized according to specifications, if applicable. Should your jewelry break, and upon inspection is determined to be the result of workmanship, we will repair the item at no additional cost. Additional charges may be applied due to resizing or other requested adjustments. Shipping and handling fees are the responsibility of the customer. Please call or email prior to sending item back to us.

Wholesale Inquiries
We offer wholesale pricing to qualified wholesale buyers or retail stores interested in carrying our designs. Please contact us for further information.

Privacy
All information you provide will be kept strictly confidential and used solely for the purpose of order processing and correspondence. We will not share or sell customer information under any circumstances.